Frequently Asked Questions

1. I'm an employee. How do I sign up?
   To sign up you must create an account. Go to the Home page, enter your employment credentials, click "Access My Benefits" and complete the form. If you need additional assistance feel free to contact customer service at customerservice@corestream.com or call 1-855-702-1100.
2. How do I log in?
   To log in you must first create an account. If you have previously created an account, then log in with your email address that you registered with and your password to access the site. For additional support options, click the "Log In" link at the top of the Home Page, and then click the "Problems logging in?" link for a menu of frequently asked registration questions. If you need additional assistance, feel free to contact ULM Warhawk Benefits customer service at customerservice@corestream.com or call 1-855-702-1100.
3. What is my password?
   You would have created a password when you originally created an account. If you have forgotten your password click the "Log In" link at the top of the Home Page, and then click the "Problems logging in?" link for additional support options.
4. How do I change my personal information?
   If your personal information is registered, choose "My Profile" from the My Tools menu after sign in. If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly.
5. Can my friends and family use the site?
   No. Friends should not have access to this site. Your family may be able to take advantage of the discount shopping offers but for products that require payroll deduction, the employee will need to be enrolled or elect coverage for eligible family members.
6. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
   Depending on the program, your deduction will begin within the next 2 pay cycles. All programs that are available on the website will be paid by a single consolidated deduction shown as “VOL” on your paycheck.
7. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
   No. All programs that are available on the website will be paid by one consolidated deduction shown as “VOL” on your paycheck. You will be able to see a breakdown of your deductions on the ULM Warhawk Benefits website. Please visit ULM Warhawk Benefits and select “My Deduction History” under “My Tools” to access your information.
8. Are the deductions after-tax or pre-tax?
   All voluntary benefits deductions except Dental and Vision are after-tax. Dental and Vision plans are pre-tax.
9. I am having an issue accessing the Deduction History. Who do I contact?
   You must first log in to the ULM Warhawk Benefits site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email ULM Warhawk Benefits customer service at customerservice@corestream.com or call 1-855-702-1100.
10. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    ULM Warhawk Benefits does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Corestream's customer service for assistance at 1-855-702-1100 if you need to escalate.
11. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    

    Cancellation Process by Product or Insurance Carrier:

    Allstate Cancer Insurance
    Employees that wish to cancel their coverage may do so by logging into ULM Warhawk Benefits; going to the Allstate Cancer Insurance page; clicking the enrollment link; and choosing "Cancel". Employees may also contact customer service at 1-855-702-1100.
    
    Allstate Identity Protection
    Employees that wish to cancel their coverage may do so by logging into ULM Warhawk Benefits; going to the Allstate Identity Protection page; clicking the enrollment link; and choosing "Cancel". Employees may also contact customer service at 1-855-702-1100.
    
    Cigna Benefits Accident, Critical Illness and Hospital Indemnity Insurance
    Employees that wish to cancel their coverage may do so by logging into ULM Warhawk Benefits; going to the Cigna Benefits Accident, Critical Illness or Hospital Indemnity Insurance page; clicking the enrollment link; and choosing "Cancel". Employees may also contact customer service at 1-855-702-1100.
    
    LegalShield Legal Services
    The legal plan is a year-long commitment. Employees that wish to cancel their coverage may do so during annual enrollment by logging into ULM Warhawk Benefits; going to the going to the LegalShield page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-855-702-1100.
    
    The Standard Short Term Disability Insurance
    Employees that wish to cancel their coverage may do so by logging into ULM Warhawk Benefits; going to the The Standard Short Term Disability page; clicking the enrollment link; and choosing "Cancel". Employees may also contact customer service at 1-855-702-1100.
    
    The Standard Long Term Disability Insurance
    Employees that wish to cancel their coverage may do so by logging into ULM Warhawk Benefits; going to the The Standard Long Term Disability page; clicking the enrollment link; and choosing "Cancel". Employees may also contact customer service at 1-855-702-1100.
    
    UNUM Dental Insurance
    Employees that wish to cancel their coverage may do so by logging into ULM Warhawk Benefits; going to the Unum Dental page; clicking the enrollment link; and choosing "Cancel". Employees may also contact customer service at 1-855-702-1100.
    
    UNUM Vision Insurance
    Employees that wish to cancel their coverage may do so by logging into ULM Warhawk Benefits; going to the Unum Vision page; clicking the enrollment link; and choosing "Cancel". Employees may also contact customer service at 1-855-702-1100.
    
    
12. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.